If you haven't already done so click here to download our Instant Support software to your computer. Once you have downloaded it 'Run' it and wait for a minute or two while the software initialises.
You will probably see a message asking if you wish to allow this program to make changes to your computer, please select 'Yes' or 'Allow' to accept this.
If you need any help running our Instant Support software just phone us on 01283 246444 and we'll be happy to talk you through it.
Please enter your name and number so that we can identify who you are on our system.
We should now be able to see you on our system and be in a position to connect across to your computer.
If we can see your details we will call you, however to make sure that we pick up your request we would always recommend that you call us first to avoid any delays.
Once we have spoken to you we will connect across to your computer.
Now that we are connected to your computer we will be able to access it as if we were sat next to you. We can then diagnose the problem and fix it.
Once complete we will disconnect the Instant Support session and you are back on your own ready to get on problem free.
Yes our 'Instant Support' software uses military grade encryption (4096-bit RSA and 256-bit AES secures all data for every session, and all data collected during monitoring.) to ensure that any remote support session is completely private and cannot be intercepted or view by any third parties.
Furthermore our software will only connect with us, so you can be further assured that you are dealing with who you think you are and not somebody pretending to be us.
Should you wish to end the 'Instant Support' session yourself you can do so at any time. There is a button displayed on the software labelled 'End Session', just click this button and the session is instantly terminated.
* our Instant Support service is available during our standard working hours only, which are -
Monday to Friday 10:00am to 6:00pm and Saturday 10:00am to 5:00pm.
Outside of this please use the contact form above and we will contact you as soon as we are able.
** ONLINE BONUS: Use our contact form above and recieve a voucher for 20 minutes free Instant Support by return (first contact only and restricted to one per household/company)